Privacy Policy | Vartech Air Conditioning

At Vartech Air Conditioning, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 2020 (New Zealand).

1. Who We Are

Vartech Air Conditioning
Email: service@vartechair.co.nz
Phone: 0800 247 397

Vartech Air Conditioning provides commercial HVAC, refrigeration, and ventilation services across Auckland with over 25 years of experience.

2. Information We Collect

We may collect the following types of personal information:

Name, email address, and phone number
Company name and job title (if applicable)
Service address and site details
Service requirements and job information
Any communications or feedback you provide
Information collected through website forms, cookies, or analytics tools (such as IP address, browser type, pages visited)

3. How We Collect Information

We collect personal information through:

Direct interactions (calls, emails, forms)
Website forms (contact, service requests, quotes)
Third-party platforms if you engage with our marketing (e.g. social media or Google Ads)
When you sign up for newsletters or marketing content

4. Google Ads and Tracking Technologies

We use Google Ads and Google Analytics to measure the effectiveness of our advertising and to understand how visitors interact with our website. These tools may use cookies and similar tracking technologies to:

Track conversions from our Google Ads campaigns
Measure website traffic and user behaviour
Display remarketing ads to users who have previously visited our site
Collect device information, IP address, and approximate location

Google Ads conversion tracking uses cookies to identify users who click on our ads and later visit our website. This helps us measure the return on investment of our advertising spend.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. You can manage ad personalisation through Google Ad Settings.

5. How We Use Your Information

We use your personal information to:

Respond to enquiries and provide quotes
Deliver HVAC, refrigeration, and ventilation services
Improve our website and services
Send updates and marketing (only if you have opted in)
Meet our legal and contractual obligations

6. Disclosure of Information

We may disclose your information to:

Service technicians and contractors
Website hosting and IT service providers
Professional advisors such as accountants or legal counsel
Law enforcement or government agencies, where required by law
Third-party advertising platforms (Google, Meta) for the purpose of running and measuring our marketing campaigns

We will never sell or rent your personal data to third parties.

7. Cookies

Our website uses cookies for:

Website analytics (Google Analytics)
Advertising and conversion tracking (Google Ads)
Improving site functionality
Remembering user preferences

You can control cookies through your browser settings. Disabling certain cookies may affect your experience on our site.

8. Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. Your information may be stored in encrypted electronic databases and cloud-based platforms. We retain personal data only as long as necessary for our business purposes or legal compliance.

9. Your Rights

Under the Privacy Act 2020 (New Zealand), you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Withdraw consent to marketing communications
Complain to the Privacy Commissioner if you believe your rights have been breached

10. International Data Transfers

As we use globally-operated platforms (including Google and cloud hosting providers), your personal information may be transferred to and processed in countries outside New Zealand. We take steps to ensure appropriate privacy safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
service@vartechair.co.nz or 0800 247 397

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (New Zealand).